JAVAS UNPLUGGED SERVICES (Pty) Ltd
Registration Number: 2024/47458207/07
This Privacy Policy explains how Javas Unplugged Services (Pty) Ltd (“Javas Unplugged”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This policy applies to all clients, learners, parents or guardians, employees, contractors, and any individuals who interact with our tutoring and related educational services.
1. Personal Information We Collect
We may collect and process the following types of personal information:
- Full names and surnames
- Identity numbers or dates of birth (where required)
- Contact details such as email addresses, telephone numbers, and physical addresses
- Learner information including school, grade, subjects, and academic performance
- Parent or guardian details for minor learners
- Payment and billing information
- Correspondence and communication records
- Any other information voluntarily provided to us for the purpose of delivering our services
2. How We Collect Personal Information
Personal information may be collected through:
- Direct communication with clients, learners, or parents or guardians
- Registration forms, consent forms, or service agreements
- Online platforms, messaging applications, or email communication
- In-person engagements and consultations
3. Purpose of Collecting Personal Information
We collect and process personal information for the following purposes:
- Providing tutoring and educational support services
- Assessing learner needs and academic progress
- Communicating with clients, learners, and parents or guardians
- Managing bookings, schedules, and service delivery
- Processing payments and maintaining financial records
- Complying with legal and regulatory obligations
- Improving our services and customer experience
4. Lawful Basis for Processing
Personal information is processed lawfully and fairly, based on:
- Consent provided by the data subject or a parent or guardian in the case of minors
- The necessity to perform our contractual obligations
- Compliance with legal obligations
- Legitimate business interests, where applicable
5. Information of Minors
Javas Unplugged provides tutoring services primarily to minors. We take special care to protect the personal information of children. Personal information of minors is collected only with the consent of a parent or legal guardian and is used strictly for educational and service-related purposes.
6. Sharing of Personal Information
We do not sell, rent, or trade personal information. Personal information may be shared only with:
- Employees or tutors who require the information to deliver services
- Third-party service providers assisting with administration, payment processing, or technology systems, under confidentiality agreements
- Regulatory or legal authorities where required by law
7. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure. These measures include secure record keeping, access controls, and limited access to personal information.
8. Retention of Personal Information
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once information is no longer required, it is securely deleted or destroyed.
9. Rights of Data Subjects
In terms of POPIA, data subjects have the right to:
- Request access to their personal information
- Request correction or deletion of inaccurate or outdated information
- Withdraw consent, subject to legal and contractual limitations
- Object to the processing of personal information in certain circumstances
- Lodge a complaint with the Information Regulator of South Africa
10. Cookies and Online Information
Where applicable, our website or online platforms may use cookies or similar technologies to improve functionality and user experience. Cookies do not collect personal information unless voluntarily provided.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated through our official platforms or made available upon request.
12. Contact Details
For any questions, concerns, or requests relating to this Privacy Policy or the processing of personal information, please contact:
Javas Unplugged Services (Pty) Ltd
Email: info@javasunplugged.co.za
